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- Pre-sales consultation

Well trained, SWITEK sales engineers will provide you with professional robot proposal for your specific injection automation requirement. With more than 12 years' experience in injection molding automation, SWITEK sales engineers are familiar with injection automation solutions such as in mold labeling, in mold insertion, pipe fittings automation and cutlery automation and the selection of the robots for the automation systems.

- On Site Installation & Training

For robots purchased, SWITEK will provide paid on site installation and training service or free training of engineers sent by our clients for robot programming & maintenance. SWITEK has an after sales service team of 25 engineers who are experienced in the installation and maintenance of robots for injection molding automation.

- 8/6 Online Technical Consultation

Engineers of SWITEK will provide our customers 6 days plus 8 hours online consultat of injection molding automation robot selection, robot programming and maintenance advisory.

-The Mission of Our Technical Support Service

       .Assistance with troubleshooting

       .Assistance with repair: 80% of the failures are solved over the phone or instant messenger.

       .Programming recommendations.

       .SWITEK's hotline is an international service located in China and in English/Chinese.

-Staff

       .Versatile technicians experienced in electrical engineering and mechanics

       .SWITEK robot specialists

       .Automation experts for your complex applications.

   Their Missions

       .Assist your teams with assembling machines(alignment, fixings, tightening to torque).

       .Install SWITEK robots' down stream equipments.

       .Validate machines' electrical and mechanical interfaces.

       .Start production.

       .Introduce users to SWITEK's control system (ergonomics).

       .Optimize your cycles.

       .Advise on periodic maintenance.

-Spare parts

   SWITEK's commitments

       . Supply parts for all robot generations for a minimum of 5 years.

       . Guarantee original and approved parts.

       . Adapted solutions: new parts, standard exchange and/or repair.

       . Detailed installation instructions.

       . 1 Year guarantee.

   Means

       . A skilled team to handle your requests.

       . Telephone assistance to determine the right part reference.

       . Deadlines adapted to your requirement: Emergency circuit for failures (the most frequently used parts are

         delivered within 24h) Standard Circuit to complete your stock.

       . Local purchasing asistance for standard parts.

       . Service call

Our commitment

Do everything necessary to get your production restarted as quickly as possible following a failure or incident.

   Means

       . Well trained robot specialists who know your installations with the help of our powerful database.

       . A team regularly trained on our various robot generations to repair, improve, inform you about robot maintenance.

       . Guaranteed response time: 24h.

       . Preventive maintenance.

Our Objective

Help you to control your SWITEK robot maintenance budgets and improve the availability ratio of your robots. You can therefore schedule production shutdown and anticipate the replacement of worn components to reduce your costs and increase your robots' life duration while keeping them in good operational condition.


Preventive maintenance takes place in 2 phases

Check Up

SWITEK after sales engineers will help to train a qualified engineer in your company who will schedule an intervention to inspect your robots and replace periodically replaceable components during the check-up ( Lubrication packs, relays, filters, etc. ).

The technician hands over a report on the mechanical and electrical condition of these components, with a list of maintenance work to be done (settings and changes).

Execution of the work

The work is programmed during specific periods to avoid disrupting your production. Skilled technicians and/or mechanics carry out the work in your workshops.

Controller upgrade

The controller upgrade is a plus offered by SWITEK so that you can improve and increase the performance as well asthe ergonomic and/or the safety of your robots.

We replace obsolete elements by latest generation components. Examples: Migrate from Visual 1 to Visual 2, Change the working language.

New installation configuration

We help you with your projects to modify your workshop and transfer robots to new production zones. We study thenew layout of your existing machines and supply new fixing elements if necessary.

We can make modifications in our factory or on your premises. We can intervene on your production sites for example to move a robot onto another IMM, change from a transversal layout to an axial configuration, move robots from one site to another, etc.


Contact Us

Nanwei Industrial District, Chashan Town

Tel : +86 769 82398229
Whatsapp : +8618665171961
Fax : +86 769 81859017
Email : sales@switek.biz
Skype : +8618665171961
Robot Inquiry
Send us the detailed information of your injection molding machine, mould and product to get an instant quotation.
welcome to switek
Send us the detailed information of your injection molding machine, mould and product to get an instant quotation.
   

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